So, how do you deal with users who don’t seem to be a partner in resolving their own tickets? Today I cover some of these “Problem” User archetypes and what you can do to make things run smoother? What are your Ticket Challenges?
Tag: jira service management
Team ’22 Keynote Recap: Atlassian ITSM
Today we look at Atlassian’s Second Keynote, and discuss what’s new in the world of ITSM and Jira Service Desk. What features are you looking forward to using?
Jira Service Management JQL Tricks
Today we review JQL functions specific to #Jira Service Management, and how you can use them to tame your queues. What are your favorite #JQL Tricks?
What even is Jira?
So, you’ve been asked to see what this #Jira thing is all about, but you’re a bit lost. Today we look at what Jira is, what the options are, and why you would choose to use it. @Atlassian
Team ’21 Day Two Recap
Today we round out #AtlassianTeam21 with the Day 2 Keynote Recap. Any new toys you can’t wait to get your hands on?
The Jira Guy 