So, how do you deal with users who don’t seem to be a partner in resolving their own tickets? Today I cover some of these “Problem” User archetypes and what you can do to make things run smoother? What are your Ticket Challenges?
Category: best-practices
Yep, there’s another Atlassian CVE
In today’s post, we’ll take a look at the Vulnerability Atlassian just announced for Jira, CVE 2022-26135, and how to defend your instance against it. How have you been impacted by the recent problems?
Do Project Releases affect Jira Performance?
We’re back! Today we look at what happens if you have too many Releases in your #JIra Project! How many do you think is too many?
So let’s talk about that Cloud Outage
Atlassian has released their Outage Post-Mortem. So let’s dig into this to find out what happened, and what they intend to do to prevent it in the future. Does this event change your view of Jira Cloud products?
Jira Permissions – top to bottom!
Today we look at Jira Permissions – from Global Jira Admin to how Project roles can play their part in your instance’s performance. What’s your favorite Permission tip?
Driving Jira Adoption
How do you go about helping teams adopt Jira into their processes? Today we discuss some strategies to help you drive adoption!
Changing Field IDs in Jira: A Cautionary Tale
Today, I show you why you shouldn’t muck about with the field IDs in your Jira Database. Spoiler: It gets ugly. What’s the most unreasonable request someone’s brought to your team?
Jira Service Management JQL Tricks
Today we review JQL functions specific to #Jira Service Management, and how you can use them to tame your queues. What are your favorite #JQL Tricks?
Jira Software vs Jira Work Management
Have you been wondering whether to choose #JiraSoftware or #JiraWorkManagement? Today we look at the differences and what factors go into my choice! #Jira
Atlassian, Log4Shell, and You
Today we answer everyone’s question about Log4shell, what it is, and how it will impact your Atlassian Instances. Have you been following this story?
The Jira Guy 