Ahh, Yes. Your first mistake was getting users…

So, how do you deal with users who don’t seem to be a partner in resolving their own tickets? Today I cover some of these “Problem” User archetypes and what you can do to make things run smoother? What are your Ticket Challenges?

Your Comments, Answered!

Today we look at some of the most recent comments and provide some detailed answers to your burning questions! What #Jira or @Atlassian questions do you have?

Do Project Releases affect Jira Performance?

We’re back! Today we look at what happens if you have too many Releases in your #JIra Project! How many do you think is too many?

Jira Permissions – top to bottom!

Today we look at Jira Permissions – from Global Jira Admin to how Project roles can play their part in your instance’s performance. What’s your favorite Permission tip?

Atlassian, we need to talk about Data Center

Today we discuss Atlassian’s latest moves in regards to Data Center, and ask a difficult question: Is Atlassian being forthright with their plans? Let me know what you think!

The Jira Object Model

Do you know how a Field goes through all the various Configurations that determines if it gets displayed or not? Well today we go through the Jira Object Model to explain just that!

Driving Jira Adoption

How do you go about helping teams adopt Jira into their processes? Today we discuss some strategies to help you drive adoption!

Jira Service Management JQL Tricks

Today we review JQL functions specific to #Jira Service Management, and how you can use them to tame your queues. What are your favorite #JQL Tricks?

Jira Screens: How many fields is too many?

It’s no secret that how you design your screens has a massive impact on your users experience within #Jira. Today we go over some best practices on screen design, as well as some tricks to help your feel easy-to-use. What’s your favorite screen trick?